TruePoint Health

Contact us

Customer Service

If you have general questions, or are a physician, therapist, RN, or pharmacist who would like to partner with us, use the numbers below.

Call us

+1 877-999-9563

Partner Inquiries

+1 307-278-9811

Send Us a Message

Send us a message using this contact form, or for faster response, use the chat feature at the base of the page.

Headquarters


Monday – Friday, 8:30 am – 9:30 pm

 

Here are some common questions.

Have a question?
Chances are, you’ll be able to find the answer you need below.

TruePoint Health is a marketplace of telehealth services that connect patients to providers. Based on the services you are looking for, you can select your provider and submit a medical questionnaire, as well as receive and provide your medical history. The licensed provider will review your information and if needed order a prescription which will be sent to your choice of pharmacy.

Yes, our providers are all board certified and licensed professionals. They can only provide services in the states which they are licensed in.

No. We can only treat mild and uncomplicated conditions. If you are experiencing life threatening symptoms or having a medical emergency, please go to the nearest emergency room or dial 911.

To reschedule your appointment, you will need to log in into the Patient Portal, then you can schedule a new appointment.

Once you log in to the Patient Portal, you will be provided a medical questionnaire. There you can submit all medical information.

Yes, we accept most insurance, including Medicare, Medicaid, and Tricare in most States.  Please confirm your eligibility through the Patient Portal.

TruePoint Health is affiliated with CENSONrx Pharmacy. We also have a network of 150+ independent pharmacies located throughout all 50 states. If you choose to use the TruePoint Health network for free delivery, your provider will only need to send the prescription to CENSONrx Pharmacy. The pharmacy will contact you and deliver your prescription to your home at no cost. However, you can choose a local and preferred pharmacy to have your prescriptions sent to.

Yes, we can treat many mental health and behavioral conditions.  Ask your provider for full details.